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Privacy Policy

How we collect, use, and protect your information

Heartwood Wisdom respects your privacy. This policy explains what information we collect, how we use it, and how we keep it safe.

1. Information We Collect

We may collect:

  • Contact details you share (such as your name, email address, and phone number).

  • Information you provide when you book an experience or contact us.

  • Any details you choose to share about your needs, preferences, or accessibility.

We do not knowingly collect information from children under 18 without a parent or guardian’s consent.

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Our website may use cookies or similar technologies to help it function properly and to understand how visitors use the site.
You can usually control cookies through your browser settings.

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2. How We Use Your Information

We use your information to:

  • Respond to your questions and messages.

  • Manage bookings and communicate about your experiences.

  • Share important updates or changes related to your booking.

We do not sell your personal information.

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We may share your information only when:

  • It is necessary to provide our services (for example, with service providers who help us run our website or bookings), or

  • We are required to do so by law.

These third parties are expected to protect your information and use it only for the agreed purpose.

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You can:

  • Ask what personal information we hold about you.

  • Request that we update or correct your information.

  • Ask us to delete your information when it is no longer needed, where allowed by law.

To make a request, please contact us

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We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “last updated” date.

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